FAQ

Frequently Asked Questions

How long will my order take to arrive?

Every item is made to order. Production usually takes 2 to 5 business days and US delivery about 3 to 7 business days after that, so most US orders arrive in 7 to 8 business days from the day you order. Orders to the UK, Canada and Australia take 5 to 20 business days and other countries 10 to 30 business days. You will receive a tracking number by email as soon as your order ships. For delivery before Christmas within the US, we recommend ordering by December 10 (and by November 20 for Krampusnacht gifts). See our Christmas shipping deadlines.

How do I track my order?

When your order ships, we email you a tracking link. You can also see your orders and their status any time by signing in to your account. If you ordered several items, they may arrive in separate packages, each with its own tracking.

Is shipping really free?

Yes, within the United States. Delivery is free on every US order, with no minimum spend. International shipping is calculated at checkout based on your country and the number of items.

Do you ship outside the United States?

Yes, to many countries. Apparel (sweatshirts, hoodies, t-shirts, long sleeves, kids shirts and baby bodysuits), mugs, tumblers, tote bags, socks, phone cases, posters, blankets, Christmas stockings, tree skirts, car air fresheners and pet feeding mats ship to most countries. Shipping for pillows and canvas prints depends on the design, so each product page and checkout show where it can go. Pet bandanas ship to the United States and Canada. Ceramic Christmas ornaments, doormats and a few other decor items currently ship to the United States only, and are marked "Ships to US only" for visitors outside the US. We are temporarily unable to ship to the European Union. The countries available for each item, and the shipping cost, are shown at checkout. International orders may be subject to customs duties and import taxes charged by your country on delivery; these are paid by the buyer. See our Shipping Policy for details.

How do the sweatshirts, hoodies and tees fit?

All adult apparel has a classic relaxed unisex fit. Order your usual size for a classic fit, or one size up for an oversized look. Every apparel page has a size chart in inches and centimeters, and all measurements are in our size guide. Kids tees have their own youth chart in the size guide, and baby bodysuits run true to age.

Are there any discounts?

Buy 2 or more items and 15% off is applied automatically at checkout. New customers can use WELCOME10 for 10% off their first order. The two offers do not combine. Ordering for a business or team? See our custom and business orders page.

Can I add a name or my own idea to a design?

Yes. We make custom pieces, even just one, at normal prices. Tell us your idea on our custom orders page and we will send a free mockup before you pay.

Can I send an order as a gift?

Yes. Enter the recipient's address as the shipping address at checkout. Each item is printed and shipped straight from our print partner, so we can't add a handwritten card or gift wrap. The order note at checkout is for us, not printed in the package.

Can I return or exchange an item?

Because every item is printed individually for you, we cannot accept returns or exchanges for change of mind or incorrect size selection. If your item arrives damaged, misprinted or incorrect, we will replace it or refund you in full. See our Refund Policy for details.

What if my item arrives damaged or wrong?

Email us or send a WhatsApp message within 30 days of delivery with your order number and a clear photo of the problem. We will make it right, at no cost to you.